When will my order ship?
After we verify your payment, we may need up to 24 hours to process your order. This does not include weekends or holidays. Each piece is made-to-order. Production and shipping usually take up to 10 business days. Shipping times differ by location.
Why have I not received my order?
In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no later than 7 days from the delivery date stated on your tracking.
Where do you ship to?
We currently offer free shipping to the 48 continental U.S. states. For shipping to Hawaii, Alaska, U.S. Overseas Territories, and international destinations, please contact us directly.
Is my order automatically insured?
Yes your order is automatically insured with our shipper. If your package or order arrives damaged, please take a photo and contact us within 24 hours of receiving the order, and we will arrange a replacement.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our production partners has processed your order, we will be unable to make any changes.
My order status says “Unfulfilled”. What does that mean?
“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”
Why was my order canceled?
“If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again.
What type of payments do you accept?
We accept Visa, MasterCard, American Express, Affirm, PayPal, Apple Pay and Amazon Pay.
When will my credit card be billed?
Your credit card or payment service will be billed at time of order.
What is a Limited Edition?
Limited Edition means that there will only ever be a pre-determined number of prints produced of each photograph. Once the edition sells out, there will never be another reprint of that photograph.
Why does the price of the artwork change over time?
Emmanuel Fine Art Photography Limited Editions are produced in a pre-determined edition size. As demand for one of Emmanuel’s Fine Art Photography goes up, so does the price. Collecting early guarantees you are also receiving the most competitive pricing available.
Do you authenticate the artwork?
We have gone to great lengths to protect the integrity of each and every piece of artwork with our Edition Integrity Program. This program was created to ensure the security and authenticity of your Emmanuel Fine Art edition.
Is the art signed?
Yes. Each Limited Edition artwork features a hand signature and edition number on the face of the artwork and a certificate applied to the back of the print.
How do I become part of the Emmanuel Fine Art Photography trade program?
Are you a design professional or architect in search of artwork for your current project / clients? Let us help you curate a breathtaking collection that will showcase your vision. Our gallery team will provide complimentary in person art consultations
What Discount Exclusions are there?
Coupons do not apply to sale items
What is your return/exchange policy?
Each piece is custom-made, so we don’t accept returns or exchanges for non-defective items. We replace damaged or defective artwork or issue a full refund. See our Refund & Returns Policy.
Do You Have Any Retail Locations?
Visit our gallery at 1300 Pacific Avenue, Monaca, PA, USA.
